Diode FAQs

Q: How Often Should I Change My Password?
A: While changing your passwords can be a pain to do, it is something that should be considered necessary from time to time.  If you search online for an answer to this question, you will find many different answers and the responses you will get will be anywhere from changing it every 30 days to not changing it at all.  For any passwords relating to Financial accounts it is recommend to change it every 60 to 90 days (this would be your PayPal or bank account), for something like your email or Facebook account it is not as critical as they usually don’t contain financial information.  Just to ensure your privacy it would be good to change these passwords every 6 to 12 months.  These are just general guidelines if you are one who frequents coffee shops frequently it may be a good idea to change your passwords more often, it would be highly recommended to change them if you were to take an international trip.


Q: How Do I Make A Secure Password?
A: Too many of us try to choose a password that is easy to remember such as a pets name or a birthday date, while this does make it easy for us to remember, it also makes it easy for criminals to crack.  Below are some tips to help you make a better password.  Use a combination of the following:

-Use Uppercase Letters
-Use Lowercase Letters
-Replace letters with symbols and numbers i.e. P@55w0rd vs. password


Q: Do I Really Need To Have Anti-virus/Anti-spyware/Anti-malware programs on my computer?
A: Yes, having security programs on your computer is essential if you want to go anywhere near the internet.  You may think that if you just visit basic, well-known sites such as Yahoo or MSN that you are safe, but you are not.  Most well-known sites have advertisements and these advertisements do not come from the website themselves, they come from third party companies and they can become compromised.  So while it certainly is likely you could pick up a virus by going to Yahoo or MSN, it is not very likely, but it is not worth the risk.  This day in age viruses, spyware, and malware can all be installed without any knowledge at all.


Q: How Do I Know If I Have A Virus, Malware, Or Spyware?
A: There are some types of viruses that can run without you even sensing something is wrong, they could simply just be sitting in the background stealing your information.  Most of the time though you will notice that the Internet or your computer in general will be getting very slow to do even the most basic of tasks.  A few more warning signs are:  Unknown icons and programs installed on computer, tons of pop-up windows when browsing the Internet, and getting redirected to websites that you did not want to go to.


Q: What If I Don’t Want To Pay For Security Programs?
A: That is perfectly fine.  There are some great, free security programs out there.  The following are all free security programs that Diode recommends:  Avast! for anti-virus, Malwarebytes for anti-malware, and Spybot Search & Destroy for anti-spyware.  Click here for links to download these programs.


Q: Do I Really Need Separate Anti-virus, Anti-spyware, and Anti-malware programs?
A: If you want to be completely safe then yes you do.  There is no one program out there that can target and prevent all types of malicious software.  Viruses, Spyware, and Malware all target different things on your computer and work in different ways that is why for the best protection it is best to have software that specializes in each of the categories.


Q: Do I Have To Use Webmail To Check My Diode Email?
A: No you do not.  Webmail is more of an “on-the-go” solution for people to check their email when they are away from home.  There are many email programs that you can install on your desktop/laptop that work great with Diode email such as:  Mozilla Thunderbird, Windows Live Mail, and Microsoft Office.  Click here for instructions on setting up email in one of these programs.


Q: Can I Setup My Diode Email On My Smartphone?
A: Yes you can.  Diode Email can be setup on all smartphones and even your tablets!  Click here for instructions on setting up email on your Android or Apple “smart device”.


Q: Are speed tests reliable?
A: Due to all the variables that come into play, speed tests are not overly reliable.  They are there to give you a “rough” idea of the speeds you are getting.


Q: Why are speed test not reliable?
A: When you run a speed test, you are not just testing the speed to your local ISP, you are testing the speed of every ISP between you and the speed test server. The speed test that you run can also be influenced by how many people are running a speed test on that particular server at that particular time or by however many people are using internet at your house.


Q: Where is the best place to do a speed test?
A: The best site that we have found to run a speed test is: DSL Reports


Q: How can I get the most accurate speed test result?
A: The best way to get an accurate speed test is to by-pass the router and plug directly into our equipment.  To do this, first, power off your wireless router.  Then, take a laptop and connect directly to the internet.  After that, go to DSL Reports and run 4 or 5 speed tests and average out the results.


Q: What can I do to make sure my internet is running as fast as it can?
A: A number of things can be done. First off, make sure your computer/smart device has all the latest operating system updates, then make sure your web browsing apps are up-to-date. Also, think about your wireless router. Your wireless router is essentially a small computer; it has its own CPU, Memory, Hard Drive, and Operating System.  The lifespan of most routers seem to be 2 to 3 years and after that the wireless range starts to shrink.  It can cause the Internet to slow down or even cause the Internet to stop working completely after a while.  The placement of your router is crucial as well.  Depending on where the router is located in your house and what it is located near can make a huge difference. Make sure it is in a central location of your house and is not enclosed by dense objects or walls.  Make sure too it is a good distance away from any wireless cameras, phones, baby monitors, microwaves, etc.

If you are on a computer or laptop, it is not only important that your software and operating system are up-to-date, but also, it’s very important that your antivirus/malware software is up-to-date and working correctly.  Any type of spyware/malware/virus can not only affect your Internet speed, but it can affect the overall speed of the computer itself.

If you subscribe to any of our different Wireless PTMP Internet then you also need to remember that we use Line of Sight equipment (this means you have to be able to see the tower to get service). After time remember that trees do grow as do crops in fields.  If it looks like trees are blocking the line of sight to our tower then trimming some branches can and will make a difference on your quality of Internet service.


Q: What if I went through all the troubleshooting steps above and still have some speed issues?
A: If you have tried the various troubleshooting steps and recommendations above then it is time to give us a call and we can take a look at the signal of your wireless PTMP equipment and schedule a service call if need be.