LifeLine and Link Up Information

Diller Telephone Company 

Lifeline Terms and Conditions

Diller Telephone Company offers Lifeline program-supported service to qualified low-income residential consumers.  The federal Lifeline and The Nebraska Telephone Assistance Program (NTAP) assistance reduces the cost of basic, monthly local telephone service by $3.50.  The federal Lifeline program reduces costs of telephone or broadband internet access service (BIAS) by $9.25.  Eligible consumers can receive up to $12.75 per month in discounts.  In addition, the Federal Universal Service Charge is not assessed to consumers participating in the programs.  Toll Blocking prevents the placement of all long distance calls for which a subscriber would be charged. Toll blocking is available to eligible consumers at no cost.  In addition, by choosing this option, consumers are usually not charged a deposit.

The Nebraska Public Service Commission administers NTAP and the federal Lifeline program.

NTAP Eligibility Information

Program Based Eligibility

To qualify for services, subscribers must either have an income that is at or below 135% of the Federal Poverty Guidelines, or the subscriber, one or more of the subscriber’s dependents, or the subscriber’s household must receive benefits from one of the following assistance programs:

  • Federal Public Housing Assistance (Section 8)
  • Medicaid
  • Children’s Health Insurance Program/Kids Connection (SAM, MAC or EMAC)
  • Supplemental Nutrition Assistance Program (SNAP); (formerly the Food Stamps Program)
  • Supplemental Security Income (SSI)
  • Veteran’s Pension and Survivor Benefit

To receive an application, contact your local Health and Human Services agency caseworker or the Nebraska Public Service Commission, 1200 N Street, Suite 300, PO Box 94927, Lincoln, NE 68508-4927, Phone: 402-471-3101, Toll Free: 1-800-526-0017 or

Applicants must present documentation demonstrating eligibility either through participation in one of the qualifying federal assistance programs or through income-based means.

Acceptable documentation of program-based eligibility includes: current or prior year’s statement of benefits from a qualifying state, federal or Tribal program; notice letter of participation in a qualifying state, federal or Tribal program; program participation documents; or another official document evidencing the consumer’s participation in a qualifying state, federal or Tribal program.

Income Based Eligibility

In addition, consumers are eligible if their household income is at or below 135% of the federal poverty guidelines.

2017 Federal Poverty Guidelines – 135%

Household Size 48 Contiguous States and D.C. Alaska Hawaii
1 $16,281 $20,331 $18,711
2 $21,924 $27,392 $25,205
3 $27,567 $34,452 $31,698
4 $32,853 $41,513 $38,192
5 $34,496 $48,573 $44,685
6 $44,496 $55,634 $51,179
7 $50,139 $62,694 $57,672
8 $55,782 $69,755 $64,166
For each additional person, add $5,643 $7,061 $6,494


Acceptable documentation of income eligibility includes: prior year’s state, federal or Tribal tax return; current income statement from an employer or paycheck stub; social security statement of benefits; Veterans Administration statement of benefits; retirement/pension statement of benefits; unemployment/workmen’s compensation statement of benefits; federal or Tribal notice of letter participating in General Assistance; or a divorce decree or child support award or other official document containing income information.

Tribal Eligibility

A subscriber who lives on Tribal lands and is an eligible resident of Tribal lands is eligible for Tribal Lifeline service or Tribal Link Up if the subscriber, one or more of the subscriber’s dependents, or the subscriber’s household participates in any of the above-listed qualifying assistance programs or one of the following Tribal-specific federal assistance programs: Bureau of Indian Affairs General Assistance; Tribally Administered Temporary Assistance for Needy Families; Head Start (if income eligibility criteria are met); or the Food Distribution Program on Indian Reservations (FDPIR). Tribal subscribers may also qualify if the household income is at or below 135% of the Federal Poverty Guidelines.

Tribal subscribers should contact Diller Telephone Company for additional information on Tribal Lifeline and Tribal Link Up.

Program Service

Diller Telephone Company’s Voice NTAP and federal Lifeline Program services include unlimited local minutes-of-use within the toll-free calling area.  Voice NTAP and federal Lifeline Program does not include any free minutes-of-use for toll.  Toll is billed at the standard toll rate depending on which interexchange carrier the consumer subscribes to for toll service. As part of the service, Toll blocking is available to eligible consumers at no cost.

BIAS minimum speed and usage allowance standards are required for the service to qualify.
Lifeline recipients may transfer the Lifeline benefit to a new company once every sixty days for telephone service and once every 12 months for BIAS.



Subscribers may receive the NTAP and federal Lifeline Program credit on any type or grade of local service, including bundled services that are normally offered by Diller Telephone Company.  The federal Lifeline program credit is also available on BIAS.  Advertised rates do not include any applicable taxes or surcharges.

Recertification of NTAP Eligibility

Service recipients are required to recertify their eligibility annually. Failure to properly recertify a recipient’s continued eligibility for service will result in termination of the service recipient’s monthly service discount and de-enrollment from service.

Additional NTAP Program Information

NTAP and the federal Lifeline program are limited to one benefit per household.  A household is defined as an individual or group of individuals who live together at the same address and share income and expenses. NTAP and the federal Lifeline Program are government benefit programs, and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.