Open Internet Disclosure
Diode Communications is committed to providing an open Internet through ethical network practices and transparent data management policies. This document outlines how our local data network connects to the Internet and the engineering practices we employ to ensure equitable access to all services in compliance with the Federal Communication Commission’s Open Internet Order regulations.
Network Practices
Congestion Management
Diode does not implement any congestion management techniques. Diode Communications operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.
Application-Specific Behavior
As a full service Internet Service Provider, Diode Communications delivers a full suite of Internet-based applications. These include:
- Web Hosting
Diode does not discriminate any customer traffic. Diode utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, Diode does not manipulate our network to perform better for customers accessing Diode email servers versus Diode customers accessing Google’s gmail. However, we reserve the right to examine residential accounts which show excessive usage or usage of business-class server applications. Such accounts may be required to purchase Diode Business Internet services.
The network management practices employed by Diode do not differ between our directly offered applications to those general applications offered over the Internet.
Security
In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, Diode will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the Diode Network. These actions will not be utilized for normal Internet applications and traffic.
Performance Characteristics
Service Description
Diode provides data services to business and residential customers via Fiber to the Premise, Cable Modem, DSL, Fixed Wireless, and/or WiMax.
Data traffic between a customer’s optical network terminal (ONT) and the Diode Communications gateway router (the last hop on the Diode Communications network before the public Internet) has an average roundtrip latency of less than 10 ms during peak-usage hours. Fiber to the premise services are configured to pass data between ONT and the Diode Communications gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on diodecom.net
Data traffic between a customer’s cable modem and the Diode Communications gateway router (the last hop on the Diode Communications network before the public Internet) has an average roundtrip latency of less than 20 ms during peak-usage hours. Cable Internet services are configured to pass data between Modem and the Diode Communications gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on diodecom.net
Data traffic between a customer’s DSL modem and the Diode Communications gateway router (the last hop on the Diode Communications network before the public Internet) has an average roundtrip latency of less than 20 ms during peak-usage hours. DSL services are configured to pass data between the DSL modem and the Diode Communications gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on diodecom.net
Data traffic between a customer’s fixed wireless modem and the Diode Communications gateway router (the last hop on the Diode Communications network before the public Internet) has an average roundtrip latency of less than 50 ms during peak-usage hours. Cable Internet services are configured to pass data between the modem and the Diode Communications gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on diodecom.net
Data traffic between a customer’s WiMax cpe and the Diode Communications gateway router (the last hop on the Diode Communications network before the public Internet) has an average roundtrip latency of less than 60 ms during peak-usage hours. WiMax services are configured to pass data between the WiMax cpe and the Diode Communications gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on diodecom.net
Data throughput (“speed”) has been testing during peak hours under typical conditions. Customers can expect, on average, to receive the quoted throughput for their subscribed tier on the Diode network. Throughput to hosts on the public Internet can be affected by a number of factors outside of Diode Communications control, including but not limited to external network conditions as well as the geographic location and data paths to and from of the requested resources.
Disclosure of Commercial Terms
Pricing
Pricing for both residential and business High-Speed Internet services can be found at Diodecom.net. Diode High-Speed Internet service is available only in our service area and requires Customer Premise Equipment, router and/or computer for access. Static IPv4 addresses may be obtained for an additional fee. Installation of the service is subject to installation fees also described at Diodecom.net. Customers who fail to return Diode owned equipment may be assessed the replacement value of the equipment.
Privacy
See the complete Privacy Policy at Diodecom.net
Redress
See the Diode Complaint Resolution Notice for information on resolving customer disputes. All complaints and questions please call 877-668-9749 (press ’2′ at the main menu).
